Come Back, E-mail!

Once sent, e-mail is hard to retrieve, as Brett Burney of Thompson Hine's Cleveland office describes in this set of e-mail tips. There is a common misconception that, just because your e-mail software has a "recall" feature, that it can recall a message sent out to the Internet. What usually happens, is that the e-mail sent by mistake is followed by a second e-mail seeking to recall it. Brett offers alternative suggestions as well as tips on keeping e-mail readable, through better subject lines, fonts and formatting. Brett is a regular contributer to Law Technology News and is a legal practice support coordinator at Thompson Hine